2011 Perception of Care Survey Results

tpacenter — Thu, 22 Mar 2012 06:04:13 +0000

Perception of Care Survey

1. Overall, I am satisfied with the services my child received.
	answered question		116
	skipped question		1
		Response Percent	Response Count
Strongly Agree		29.3%	34
Agree		57.8%	67
I am Neutral		12.1%	14
Disagree		0.0%	0
Strongly Disagree		0.9%	1

2. I helped to choose my child’s services.
	answered question		114
	skipped question		3
		Response Percent	Response Count
Strongly Agree		24.6%	28
Agree		57.0%	65
I am Neutral		11.4%	13
Disagree		4.4%	5
Strongly Disagree		2.6%	3

3. I helped to choose my child’s treatment goals.
	answered question		115
	skipped question		2
		Response Percent	Response Count
Strongly Agree		27.8%	32
Agree		57.4%	66
I am Neutral		12.2%	14
Disagree		1.7%	2
Strongly Disagree		0.9%	1

4. The people helping my child stuck with us no matter what.
	answered question		117
	skipped question		0
		Response Percent	Response Count
Strongly Agree		31.6%	37
Agree		53.0%	62
I am Neutral		13.7%	16
Disagree		1.7%	2
Strongly Disagree		0.0%	0

5. I felt my child had someone to talk to when he/she was troubled.
	answered question		116
	skipped question		1
		Response Percent	Response Count
Strongly Agree		26.7%	31
Agree		62.1%	72
I am Neutral		9.5%	11
Disagree		1.7%	2
Strongly Disagree		0.0%	0

6. I participated in my child’s treatment.
	answered question		117
	skipped question		0
		Response Percent	Response Count
Strongly Agree		30.8%	36
Agree		62.4%	73
I am Neutral		6.0%	7
Disagree		0.9%	1
Strongly Disagree		0.0%	0

7. The services my child and/or family received were right for us.
	answered question		117
	skipped question		0
		Response Percent	Response Count
Strongly Agree		27.4%	32
Agree		52.1%	61
I am Neutral		18.8%	22
Disagree		1.7%	2
Strongly Disagree		0.0%	0

8. The location of services were convenient for us.
	answered question		117
	skipped question		0
		Response Percent	Response Count
Strongly Agree		27.4%	32
Agree		59.0%	69
I am Neutral		9.4%	11
Disagree		4.3%	5
Strongly Disagree		0.0%	0

9. Services were available at times that were convenient for us.
	answered question		116
	skipped question		1
		Response Percent	Response Count
Strongly Agree		34.5%	40
Agree		54.3%	63
I am Neutral		7.8%	9
Disagree		3.4%	4
Strongly Disagree		0.0%	0

10. My family got the help we wanted for my child.
	answered question		117
	skipped question		0
		Response Percent	Response Count
Strongly Agree		29.1%	34
Agree		54.7%	64
I am Neutral		12.8%	15
Disagree		3.4%	4
Strongly Disagree		0.0%	0

11. My family got as much help as we needed for my child.
	answered question		117
	skipped question		0
		Response Percent	Response Count
Strongly Agree		28.2%	33
Agree		49.6%	58
I am Neutral		20.5%	24
Disagree		1.7%	2
Strongly Disagree		0.0%	0

12. Staff treated me with respect.
	answered question		117
	skipped question		0
		Response Percent	Response Count
Strongly Agree		48.7%	57
Agree		44.4%	52
I am Neutral		6.8%	8
Disagree		0.0%	0
Strongly Disagree		0.0%	0

13. Staff respected my family’s religious/spiritual beliefs.
	answered question		114
	skipped question		3
		Response Percent	Response Count
Strongly Agree		38.6%	44
Agree		53.5%	61
I am Neutral		7.0%	8
Disagree		0.9%	1
Strongly Disagree		0.0%	0

14. Staff spoke with me in a way that I understood.
	answered question		116
	skipped question		1
		Response Percent	Response Count
Strongly Agree		41.4%	48
Agree		53.4%	62
I am Neutral		5.2%	6
Disagree		0.0%	0
Strongly Disagree		0.0%	0

15. Staff were sensitive to my cultural/ethnic background.
	answered question		113
	skipped question		4
		Response Percent	Response Count
Strongly Agree		39.8%	45
Agree		51.3%	58
I am Neutral		8.0%	9
Disagree		0.0%	0
Strongly Disagree		0.9%	1

16. My child is better at handling daily life.
	answered question		115
	skipped question		2
		Response Percent	Response Count
Strongly Agree		20.0%	23
Agree		53.0%	61
I am Neutral		23.5%	27
Disagree		3.5%	4
Strongly Disagree		0.0%	0

17. My child gets along better with family members.
	answered question		115
	skipped question		2
		Response Percent	Response Count
Strongly Agree		16.5%	19
Agree		54.8%	63
I am Neutral		20.9%	24
Disagree		7.8%	9
Strongly Disagree		0.0%	0

18. My child gets along better with friends and other people.
	answered question		113
	skipped question		4
		Response Percent	Response Count
Strongly Agree		17.7%	20
Agree		57.5%	65
I am Neutral		21.2%	24
Disagree		3.5%	4
Strongly Disagree		0.0%	0

19. My child gets along better in school and/or work.
	answered question		108
	skipped question		9
		Response Percent	Response Count
Strongly Agree		16.7%	18
Agree		52.8%	57
I am Neutral		25.9%	28
Disagree		4.6%	5
Strongly Disagree		0.0%	0

20. My child is better able to cope when things go wrong.
	answered question		112
	skipped question		5
		Response Percent	Response Count
Strongly Agree		17.0%	19
Agree		55.4%	62
I am Neutral		20.5%	23
Disagree		6.3%	7
Strongly Disagree		0.9%	1

21. I am satisfied with our family life right now.
	answered question		113
	skipped question		4
		Response Percent	Response Count
Strongly Agree		18.6%	21
Agree		51.3%	58
I am Neutral		21.2%	24
Disagree		7.1%	8
Strongly Disagree		1.8%	2

22. My child is better able to do things he or she wants.
	answered question		110
	skipped question		7
		Response Percent	Response Count
Strongly Agree		21.8%	24
Agree		61.8%	68
I am Neutral		10.9%	12
Disagree		2.7%	3
Strongly Disagree		2.7%	3

23. I know people who will listen and understand me when I need to talk.
	answered question		112
	skipped question		5
		Response Percent	Response Count
Strongly Agree		33.0%	37
Agree		56.3%	63
I am Neutral		7.1%	8
Disagree		3.6%	4
Strongly Disagree		0.0%	0

24. I have people that I am comfortable talking with about my child’s problems.
	answered question		36
	skipped question		81
		Response Percent	Response Count
Strongly Agree		33.3%	12
Agree		58.3%	21
I am Neutral		5.6%	2
Disagree		0.0%	0
Strongly Disagree		2.8%	1

25. In a crisis, I would have the support I need from family or friends.
	answered question		37
	skipped question		80
		Response Percent	Response Count
Strongly Agree		37.8%	14
Agree		56.8%	21
I am Neutral		2.7%	1
Disagree		0.0%	0
Strongly Disagree		2.7%	1

26. I have people with whom I can do enjoyable things.
	answered question		36
	skipped question		81
		Response Percent	Response Count
Strongly Agree		27.8%	10
Agree		58.3%	21
I am Neutral		11.1%	4
Disagree		0.0%	0
Strongly Disagree		2.8%	1

27. Please use the space below to write any other comments or suggestions you have.
	answered question	3
	skipped question	114
		Response Count
		3

3rd Quarter 2011 Consumer Survey Results

tpacenter — Thu, 22 Sep 2011 06:02:25 +0000

TPFC Customer Satisfaction Survey

1. Service(s) you are currently receiving
	answered question		63
	skipped question		0
		Response Percent	Response Count
Intensive In Home		9.5%	6
Community Support Team		3.2%	2
Outpatient Therapy		15.9%	10
Day Treatment		0.0%	0
Targeted Case Management		71.4%	45
Substance Abuse Intensive Program		0.0%	0
Psychosocial Rehabilitation		0.0%	0

2. Please rate the following aspects of our work.
	answered question							63
	skipped question							0
	Excellent	Good	Adequate	Poor	Unacceptable	N/A	Rating Average	Response Count
Understanding your clinical needs	50.8% (32)	42.9% (27)	6.3% (4)	0.0% (0)	0.0% (0)	0.0% (0)	1.56	63
Communicating clearly and effectively	52.4% (33)	41.3% (26)	6.3% (4)	0.0% (0)	0.0% (0)	0.0% (0)	1.54	63
Keeping you informed of treatment progress	60.3% (38)	31.7% (20)	7.9% (5)	0.0% (0)	0.0% (0)	0.0% (0)	1.48	63
Working with you and your family consistently	56.5% (35)	35.5% (22)	6.5% (4)	1.6% (1)	0.0% (0)	0.0% (0)	1.53	62
Responding promptly to needs or concerns	57.1% (36)	33.3% (21)	9.5% (6)	0.0% (0)	0.0% (0)	0.0% (0)	1.52	63

3. Overall, how do you rate the quality of services and treatment we provide?
	answered question		63
	skipped question		0
		Response Percent	Response Count
Excellent		52.4%	33
Good		42.9%	27
Adequate		4.8%	3
Poor		0.0%	0
Unacceptable		0.0%	0

4. All employees of Turning Point Family CARE, are trained to provide the CARE model to all consumers we serve. Please answer Yes or No to to ensure that we are providing the CARE model to you and your family.
	answered question		63
	skipped question		0
	YES	NO	Response Count
Provides appropriate Counseling for you and your family	98.4% (62)	1.6% (1)	63
Provides Advocacy for you and your family	98.4% (62)	1.6% (1)	63
Provides Resources for you and your family	98.4% (62)	1.6% (1)	63
Provides assistance to help you feel Empowered	98.4% (62)	1.6% (1)	63

5. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
	answered question	6
	skipped question	57
		Response Count
		6

1st Quarter Survey Results

Holly — Tue, 12 Jul 2011 02:05:29 +0000

1. Quality of services and treatment provided by TPFC
Consumer: Excellent – 66.3%, Good – 31.3%, Adequate – 1.2%
Stakeholder: Excellent – 82%, Good – 16%, Adequate – 2%

2. Communicating Clearly & Effectively
Consumer: Excellent – 69.4%, Good – 28.2%, Adequate – 2.4

3. Working with you and your family consistently
Consumer: Excellent – 65.9%, Good – 22.4%, Adequate – 9.4

4. First Responder Calls (24/7/3650)
Calls returned within 15 minutes – 100%

Turning Point Family CARE

2011 Perception of Care Survey Results

3rd Quarter 2011 Consumer Survey Results

1st Quarter Survey Results